Professional Privacy Policy - Melbourne's Most Trusted

1. Information We Collect

1.1 Personal Information

When you use our towing services, we may collect the following personal information:

• Contact Information: Name, phone number, email address
• Location Information: Your current location for service dispatch, destination address
• Vehicle Information: Make, model, year, color, registration details
• Service Details: Type of service required, time of request, special instructions
• Payment Information: Billing address, payment method details (processed securely through third-party providers)
• Insurance Information: Insurance company details, policy numbers, claim information

1.2 Automatically Collected Information

We may automatically collect certain information when you visit our website:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referral sources
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide towing and roadside assistance services
• Communication: To contact you regarding service status, updates, and follow-up
• Location Services: To dispatch our closest available vehicle to your location
• Payment Processing: To process payments and billing for services rendered
• Insurance Claims: To assist with insurance claims and documentation
• Safety and Security: To ensure the safety of our operators and customers
• Service Improvement: To analyze and improve our services
• Legal Compliance: To comply with applicable laws and regulations
• Marketing: To send promotional materials (with your consent)

3. Information Sharing

We may share your personal information with:

• Service Providers: Third-party companies that help us provide services (payment processors, GPS systems)
• Insurance Companies: When processing insurance claims or direct billing arrangements
• Law Enforcement: When required by law or to protect safety
• Emergency Services: When coordinating accident response or emergency situations
• Business Partners: Authorized partners who help deliver our services
• Legal Requirements: When required to comply with legal obligations or court orders

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encrypted data transmission and storage
• Secure payment processing systems
• Access controls and authentication systems
• Regular security assessments and updates
• Staff training on data protection
• Incident response procedures

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide ongoing services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Typically, we retain service records for 7 years for business and legal purposes. Marketing data is retained until you opt-out or request deletion.

6. Your Rights

Under Australian privacy laws, you have the right to:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications
• Complaint: Lodge a complaint about our privacy practices
• Data Portability: Request your data in a portable format

To exercise these rights, contact us at info@allanglestowing.com.au

7. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic and usage
• Improve user experience
• Enable certain website features

You can control cookies through your browser settings. Some features may not work properly if cookies are disabled.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

10. Changes to This Policy

We may update this privacy policy from time to time. Material changes will be notified through:

• Email notification to registered users
• Prominent notice on our website
• Updated "Last Modified" date

11. Contact Information

If you have questions about this privacy policy or our privacy practices, please contact us:

12. Vehicle Tracking and GPS Privacy

12.1 GPS Tracking of Service Vehicles

We use GPS tracking systems on our tow trucks and service vehicles to:

• Dispatch the closest available vehicle to your location
• Provide accurate arrival time estimates
• Monitor driver safety and route efficiency
• Assist with vehicle recovery if stolen
• Comply with commercial vehicle regulations

12.2 Customer Location Data

When you request service, we collect and use your location data to:

• Locate your exact position for service dispatch
• Navigate to your location efficiently
• Document service locations for insurance and billing
• Analyze service patterns to improve response times

12.3 Location Data Retention

We retain location data for:

• Service records: 7 years for business and legal purposes
• GPS tracking data: 12 months for operational analysis
• Route optimization: Anonymized data may be retained longer

You can request deletion of your location data by contacting us, subject to legal retention requirements.

13. CCTV and Dashcam Privacy

13.1 In-Vehicle Camera Systems

Our service vehicles may be equipped with dashcams and internal cameras that:

• Record road conditions and traffic incidents
• Document towing operations for safety and training
• Provide evidence for insurance claims and disputes
• Monitor driver behavior and vehicle security
• Record audio during emergency situations

13.2 Storage Facility CCTV

Our storage and operational facilities use CCTV systems to:

• Monitor vehicle security and prevent theft
• Document vehicle condition upon arrival
• Ensure staff and visitor safety
• Investigate incidents or damage claims

13.3 Camera Data Management

CCTV and dashcam footage is:

• Access controlled: Only authorized personnel can view footage
• Retention limited: Standard footage deleted after 30 days unless needed for claims
• Incident footage: Retained for up to 7 years for legal purposes
• Privacy protected: Faces may be blurred when not relevant to incidents

13.4 Your Rights Regarding Recordings

You may request:

• Access to footage containing your image or voice
• Information about when and why you were recorded
• Correction or deletion of footage (subject to legal requirements)

14. Emergency Services Data Sharing

14.1 Police Cooperation

We share information with Victoria Police when:

• Providing accident recovery and scene clearance services
• Towing vehicles at police request or direction
• Assisting with traffic incident management
• Providing impound services for seized vehicles
• Required by law enforcement investigations

14.2 Emergency Services Integration

We coordinate with emergency services by sharing:

• Ambulance Victoria: Incident details for medical response coordination
• Fire Rescue Victoria: Scene information for safety management
• VicRoads: Traffic incident data for road management
• Emergency Management Victoria: Response capabilities during emergencies

14.3 Information Shared

Data shared with emergency services may include:

• Incident location and time
• Vehicle details and damage assessment
• Customer contact information (when necessary)
• Road conditions and hazards
• Traffic impact and clearance times
• Photos and documentation of scenes

14.4 Legal Basis for Sharing

We share this information under:

• Emergency services cooperation agreements
• Victorian road traffic laws and regulations
• Public safety requirements
• Court orders and legal directions
• Coronial investigation requirements

This sharing is essential for public safety and efficient emergency response. We only share information necessary for the specific emergency situation.

15. Australian Privacy Principles

All Angles Towing is committed to complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This includes:

• Open and transparent management of personal information
• Anonymity and pseudonymity options where practicable
• Collection of solicited personal information
• Dealing with unsolicited personal information
• Notification of the collection of personal information
• Use or disclosure of personal information
• Direct marketing
• Cross-border disclosure of personal information
• Adoption, use or disclosure of government related identifiers
• Quality of personal information
• Security of personal information
• Access to personal information
• Correction of personal information