Professional Terms of Service - Melbourne's Most Trusted

These Terms of Service ("Terms") govern your use of All Angles Towing services. By requesting our services, you agree to be bound by these terms.

1. Acceptance of Terms

By requesting towing or roadside assistance services from All Angles Towing ("Company", "we", "us", "our"), you ("Customer", "you", "your") agree to these Terms of Service. These terms apply to all services provided by All Angles Towing in Melbourne, Victoria, Australia.

2. Services Provided

2.1 Towing Services

We provide the following towing and roadside assistance services:

• Emergency towing (24/7)
• Local and long-distance towing
• Accident recovery and cleanup
• Breakdown towing
• Flatbed towing
• Heavy-duty towing
• Motorcycle towing
• Winching and vehicle recovery
• Roadside assistance
• Insurance claim support

2.2 Service Areas

Our primary service area covers Melbourne metropolitan area and surrounding regions. Long-distance and interstate services are available upon request.

2.3 Response Times

While we strive for rapid response times (typically 15-30 minutes in metropolitan areas), response times are estimates only and may vary due to traffic, weather, distance, and demand.

3. Customer Obligations

3.1 Accurate Information

Customers must provide:

• Accurate location information
• Correct vehicle details (make, model, year, color)
• Valid contact information
• Truthful description of the situation
• Proper identification and vehicle ownership documents

3.2 Vehicle Preparation

Before our arrival, customers should:

• Remove or secure valuable personal items
• Ensure the vehicle is accessible
• Have keys available
• Clear any personal belongings that may interfere with towing
• Provide any special instructions or concerns about the vehicle

3.3 Safety Compliance

Customers must:

• Follow safety instructions from our operators
• Stay in a safe location during service
• Not interfere with towing operations
• Report any safety concerns immediately

4. Payment Terms

4.1 Service Fees

Payment is due upon completion of services unless otherwise arranged. We accept:

• Cash
• Credit and debit cards
• Electronic funds transfer
• Insurance direct billing (approved insurers only)

4.2 Pricing

Our pricing is based on:

• Distance traveled
• Type of service required
• Time of day/week
• Complexity of the job
• Additional services requested

4.3 Additional Charges

Additional charges may apply for:

• Storage fees (if applicable)
• After-hours service
• Toll charges
• Cleaning fees (if vehicle contaminates our equipment)
• Cancellation fees (if cancelled after dispatch)

5. Liability and Insurance

5.1 Our Insurance Coverage

All Angles Towing maintains:

• Public liability insurance
• Professional indemnity insurance
• Motor vehicle insurance
• Workers' compensation insurance

5.2 Limitation of Liability

Our liability is limited to:

• Direct damages to your vehicle caused by our negligence
• The amount covered by our insurance policies
• The cost of the service provided

5.3 Excluded Liability

We are not liable for:

• Pre-existing vehicle damage
• Personal items left in vehicles
• Consequential or indirect damages
• Loss of use or income
• Damage caused by customer negligence
• Acts of nature or circumstances beyond our control
• Damage to modified or aftermarket vehicle components

6. Vehicle Conditions and Restrictions

6.1 Vehicle Requirements

We reserve the right to refuse service for vehicles that are:

• Contaminated with hazardous materials
• Structurally unsafe to tow
• Stolen or subject to legal disputes
• Excessively damaged or dangerous
• Beyond our equipment capabilities

6.2 Customer Disclosure

Customers must disclose:

• Any vehicle modifications
• Mechanical problems that may affect towing
• Damage that may not be immediately visible
• Any special handling requirements

7. Cancellation Policy

7.1 Customer Cancellations

Customers may cancel services:

• Without charge if cancelled before dispatch
• Subject to callout fee if cancelled after dispatch
• Subject to full service charge if operator has arrived on scene

7.2 Company Cancellations

We may cancel or refuse service if:

• Conditions are unsafe for our operators
• Customer provides false information
• Customer is abusive or threatening
• Legal or regulatory issues prevent service
• Customer fails to meet payment obligations

8. Storage and Disposal

8.1 Vehicle Storage

If vehicles are stored at our facility:

• Daily storage fees apply after the first 24 hours
• Vehicles are stored at customer's risk
• We are not responsible for theft or vandalism
• Access may be restricted to business hours

8.2 Abandoned Vehicles

Vehicles may be considered abandoned if:

• Storage fees remain unpaid for 30 days
• Customer cannot be contacted
• Customer fails to collect vehicle within reasonable time

Abandoned vehicles may be disposed of in accordance with Victorian law, with costs charged to the customer.

9. Disputes and Resolution

9.1 Complaint Process

If you have a complaint:

1. Contact us immediately at info@allanglestowing.com.au
2. Provide details of the issue and service date
3. Allow us reasonable time to investigate and respond
4. Work with us toward a fair resolution

9.2 Governing Law

These Terms are governed by Victorian law and Australian Consumer Law. Any disputes will be subject to the jurisdiction of Victorian courts.

10. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantees under the Competition and Consumer Act 2010 (Cth) or equivalent state legislation that cannot be lawfully excluded, restricted, or modified.

11. Force Majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including:

• Natural disasters
• Extreme weather conditions
• Road closures or traffic incidents
• Government actions or regulations
• Industrial action
• Equipment failures beyond our control

12. Privacy

Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms.

13. Modifications to Terms

We may update these Terms from time to time. Material changes will be communicated through:

• Email notification to registered customers
• Prominent notice on our website
• Updated "Last Updated" date

Continued use of our services after changes constitutes acceptance of the modified Terms.

14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15. Contact Information